Help Centre

sixgame Frequently Asked Questions

Everything you need to know about sixgame — from opening your account and making a JazzCash deposit to understanding bonus wagering requirements, cricket betting markets, and our responsible gaming tools. Can't find what you need? Our support team is always available at [email protected].

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Quick Overview

Why Pakistani Players Trust sixgame

Instant JazzCash & EasyPaisa

Deposit and withdraw in PKR using the payment methods you already use every day — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are all supported with near-instant processing.

PSL & Cricket Betting

sixgame is built for cricket fans. Bet on PSL, Pakistan Test series, and every major international cricket event with competitive odds and live in-play markets.

100% Mobile-Ready

No app download needed. sixgame runs perfectly in your mobile browser on any Android or iOS device — slots, live casino, and sports betting all optimised for smaller screens.

Internationally Licensed

sixgame holds a valid international gaming licence. Our games are audited by independent labs for fairness. Your funds are held in segregated accounts and are protected at all times.

Responsible Gaming Tools

Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion are all available free of charge to every sixgame player. We take player welfare seriously — 21+ only.

Dedicated Support

Our Pakistani-friendly support team is available via email 7 days a week. Whether it's a deposit question from Karachi or a bonus query from Lahore, we respond within a few hours.

Category 1

Account & Registration

Everything about creating your sixgame account, identity verification, login issues, and managing your profile.

Creating a sixgame account is straightforward. Visit the sixgame website, click Register, and fill in your details including your full name, date of birth, email address, and Pakistani mobile number. You will need to confirm you are 21 or older. Your CNIC number is required for identity verification. The whole process takes under five minutes on any mobile or desktop browser.

sixgame requires a valid CNIC (Computerised National Identity Card) as the primary identity document. You may also be asked for a recent utility bill or bank statement as proof of address, and a selfie holding your CNIC. KYC verification is mandatory before your first withdrawal can be processed. Documents are reviewed within 24–48 hours on business days.

On the sixgame login page, click Forgot Password and enter the email address linked to your account. You will receive a password reset link within a few minutes. Check your spam folder if it does not arrive. If you no longer have access to that email address, contact sixgame support at [email protected] with your CNIC details for manual account recovery.

No. sixgame strictly allows one account per person, per household, and per device. Creating duplicate accounts violates our Terms and Conditions and will result in all accounts being permanently closed, balances voided, and any pending withdrawals cancelled. If you believe a duplicate was created by mistake, contact support immediately before making any deposits.

To permanently close your sixgame account, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. Alternatively, email [email protected] with the subject line ACCOUNT CLOSURE REQUEST. Any remaining balance will be returned to your verified payment method. Permanent closures are processed within 24 hours and cannot be reversed.
Category 2

Deposits & Withdrawals

JazzCash, EasyPaisa, HBL, UBL, Meezan Bank — how to move money in and out of your sixgame account quickly and safely.

Log in to your sixgame account and navigate to the Deposit section. Select JazzCash as your payment method, enter your JazzCash mobile number and the amount you wish to deposit. You will receive an OTP on your registered number to confirm the transaction. Deposits via JazzCash are credited to your sixgame account instantly in most cases.

The minimum deposit on sixgame is Rs 500 for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs 1,000. There is no maximum deposit limit set by sixgame, though your bank or mobile wallet provider may impose their own transaction caps.

JazzCash withdrawals on sixgame are typically processed within 1–4 hours once your KYC verification is complete and the withdrawal is approved by our finance team. During peak hours or public holidays, it may take up to 24 hours. The minimum withdrawal amount via JazzCash is Rs 1,000. sixgame does not charge any withdrawal fees on JazzCash transactions.

Yes, sixgame fully supports both deposits and withdrawals via EasyPaisa. The process is identical to JazzCash — select EasyPaisa in the cashier, enter your registered mobile number, confirm with your OTP, and the funds are transferred. EasyPaisa deposits are instant, while withdrawals are processed within 1–6 hours after finance team approval.

Yes. sixgame accepts bank transfers from HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank, among other Pakistani banks. Select Bank Transfer in the deposit section and use the provided account details. Bank transfer deposits typically take 2–6 hours to reflect in your sixgame account. Always use your registered account name when making the transfer to avoid delays.
Category 3

Games & Gameplay

Slots, live casino, cricket betting, PSL markets, mobile play, RTP, and fair play — your game questions answered.

sixgame offers an extensive library of slot games including high-volatility titles like Egypt Book of Mystery and Treasures of Aztec, alongside classic 3-reel slots, video slots with multiple paylines, and jackpot slots. New titles are added regularly. All slots on sixgame use certified Random Number Generator (RNG) technology audited by an independent testing laboratory to ensure fair results on every spin.

RTP stands for Return to Player — the theoretical percentage of total wagers a slot pays back over millions of spins. A game with 96% RTP returns Rs 96 for every Rs 100 wagered on average over time. sixgame prominently displays each slot's RTP in the game information panel. Generally, Egypt Book of Mystery and similar feature-rich games carry RTPs between 95.5% and 97.1%.

Absolutely. PSL (Pakistan Super League) is one of the most popular betting markets on sixgame during the tournament season. You can place pre-match and live in-play bets on match outcomes, top run scorer, total sixes, wicket markets, and much more. sixgame also covers international cricket including Test series and ODIs featuring Pakistan across all major venues.

Yes, sixgame features a fully equipped live casino section with real dealers streaming in HD. Available games include Live Roulette, Live Blackjack, Live Baccarat, and game show-style titles. Live tables are available around the clock. You need a stable internet connection for the best experience — most Pakistani players on 4G or broadband enjoy smooth live dealer sessions without any lag.

Yes. sixgame is fully optimised for mobile browsers on both Android and iOS devices. The site loads quickly even on a standard 4G connection and adapts cleanly to any screen size. All casino games, sports betting markets, deposits, and withdrawals are fully functional on mobile. There is no need to download a separate app — open your browser, go to sixgame.im, and play directly.
Category 4

Bonuses & Promotions

Welcome bonuses, wagering requirements, free spins, and the sixgame loyalty programme — all explained clearly.

sixgame offers a generous welcome bonus for new players on their first deposit. Bonus details including match percentage and maximum bonus amount are displayed on the Promotions page at the time of registration. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms in the Promotions section before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before converting it into real withdrawable cash. For example, a 30x wagering requirement on a Rs 1,000 bonus means you need to place Rs 30,000 in total bets before withdrawing bonus-derived winnings. On sixgame, slot games typically contribute 100% toward wagering, while table games may contribute less.

Yes. sixgame runs regular free spins promotions on featured slot titles, especially newly released games. Free spins are credited to your account automatically when the promotion is active. Any winnings from free spins are credited as bonus funds subject to wagering requirements. Check the Promotions page inside your sixgame account regularly — offers change weekly and are exclusive to logged-in players.

sixgame rewards regular players through a tiered loyalty programme. As you play more, you accumulate loyalty points that can be exchanged for bonus credits or other rewards. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive bonus offers. Contact sixgame support to learn more about the current VIP tier structure.
Category 5

Safety & Responsible Gaming

Licensing, age verification, self-exclusion, deposit limits, and support resources for players who need a break.

sixgame operates under an international gaming licence issued by a recognised gaming regulatory authority. This licence requires sixgame to maintain fair gaming standards, secure player funds, implement responsible gaming tools, and undergo regular third-party audits. Our licencing details are available in the footer of every page on the sixgame website.

The minimum age to register and play on sixgame is 21 years. This is a strict, non-negotiable requirement enforced through CNIC-based age verification at registration and before any withdrawal is processed. Any account found to belong to a player under 21 will be immediately suspended, all bets voided, and deposited funds returned. sixgame is committed to keeping gambling away from minors.

Log in to your sixgame account and navigate to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before they activate — this is a deliberate safeguard to protect players from impulsive decisions.

sixgame's self-exclusion tool allows you to voluntarily block access to your account for a chosen period: 6 months, 1 year, 3 years, or permanently. During exclusion, you cannot log in, deposit, or bet, and you will not receive any marketing communications. To self-exclude, go to Account Settings then Responsible Gaming, or email [email protected] with the subject SELF-EXCLUSION REQUEST. Requests are processed within 24 hours.

If you are concerned about your gambling habits, sixgame encourages you to activate self-exclusion immediately via Account Settings. You can also contact our support team at [email protected] — we will help you set limits or close your account with no questions asked. Additionally, speaking with a trusted friend, family member, or a healthcare professional is always a positive step. Remember: 21+ only, and gambling should always be for entertainment.
Still Need Help?

Can't Find Your Answer? We've Got You

Our support team is available 7 days a week to help players from Karachi to Islamabad. Drop us an email and we'll get back to you within a few hours. For urgent account issues like suspected unauthorised access, please mention it clearly in your subject line.

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Email Support

For account queries, payment issues, bonus questions, and responsible gaming requests.

[email protected]

Read Our Policies

Find detailed information in our Terms, Privacy Policy, and Responsible Gaming pages.

Terms & Conditions · Privacy Policy · Responsible Gaming